Group troubleshooting

• Reinstalled Signal? Steps to refresh group information for your device.
• How do I create a New Group? It still shows a Legacy Group.
• How do I add someone to a New Group? It still shows a Legacy Group.
• How do I upgrade to a New Group?
• Who is the admin of the group?
• What if I do not see the options to edit a group name, photo, or members?

See also:

• Start a group
• Manage a group
• Leave a group

Reinstalled Signal? Steps to refresh group information for your device.

1. Update to the latest version of Signal.
2. Open a one-on-one chat with another member of the group.
3. Ask this member to update to the latest version.
4. Ask this member to then send a couple of messages in the group or to update the group name or photo from their phone. 

How do I create a New Group? It still shows a Legacy Group.

1. Update to the latest version on your phone and all of your linked devices.
2. Create a group.
3. Tap Learn More to see which of your contacts need to update to the latest version on their phone and all of their linked devices.
   
   

How do I add someone to a New Group? It still shows a Legacy Group.

1. Ask your contact to update to the latest version on their phone and all of their linked devices. 
2. Follow steps to edit the group.

How do I upgrade to a New Group?

You will need to create a new group. We plan to start migrating legacy groups in a future release if you want to hold on to your chat history.

1. Update to the latest version on your phone and all of your linked devices.
2. In Signal, tap compose or then New Group and select up to 150 contacts. 
3. Tap or Next and set a Group name.
4. If a banner for a Legacy Group appears, tap Learn More to see which contacts are using an old version of Signal. Remove these contacts to create a New Group.
5. Tap Create.
6. A member may need to accept the message request or invitation before they can message in the group.

Who is the admin of the group?

1. Open your group chat and tap on the group name to view chat settings.
2. Scroll to the Members list.
3. Tap View all members to see the full list of group members.
4. Admin will appear by anyone that is an administrator of the group.

What if I do not see the options to edit a group name, photo, or members?

• Admins may choose who can modify the group info and view pending group info. Message the admin and request this change. 
• For Android, insecure MMS groups do not have these options. This is not unique to Signal and is a limitation of MMS.